Last Updated: July 2026
At Adore Sleep, customer satisfaction is our top priority. We are committed to delivering premium-quality mattresses and sleep products designed for lasting comfort. If you’re not completely satisfied with your purchase, we’re here to help.
Please read our Refund & Returns Policy carefully before initiating a return.
Return Eligibility
You may be eligible to request a return if:
- The return request is made within the eligible return period specified for the product.
- The product is unused, undamaged, and in its original packaging with all accessories, labels, and invoices.
- The product has not been intentionally damaged, altered, or misused.
- The product is not marked as Final Sale, Clearance, Customized, or Made-to-Order.
Please Note: For hygiene reasons, mattresses and bedding products that have been used, stained, damaged, or improperly handled may not qualify for return unless they have a verified manufacturing defect.
How to Request a Return
To initiate a return:
- Contact our customer support team with your order number and reason for the return.
- Our team will review your request and provide further instructions if your return is eligible.
- Securely pack the product in its original packaging whenever possible.
- Our logistics team will arrange a pickup or guide you through the return process based on your location.
Returns initiated without prior approval may not be accepted.
Refund Policy
Once your returned product is received and inspected:
- Approved refunds will be processed to your original payment method.
- Refunds are typically completed within 5–7 business days, depending on your payment provider.
- Shipping or installation charges, where applicable, are non-refundable unless the return is due to our error or a verified manufacturing defect.
- If the returned product does not meet our return eligibility criteria, the refund request may be declined.
Damaged or Defective Products
If your order arrives damaged or has a manufacturing defect:
- Please notify us within 24 hours of delivery.
- Share clear photographs or videos showing the issue along with your order details.
- Our quality team will assess the issue and provide an appropriate resolution, which may include a replacement, repair, or refund where applicable.
Non-Returnable Products
The following items are generally not eligible for return:
- Used or damaged mattresses (unless covered under warranty or due to a manufacturing defect)
- Customized or made-to-order products
- Clearance or final sale items
- Gift cards or promotional vouchers
- Products damaged due to improper handling, misuse, or normal wear and tear
Exchanges
We currently do not offer direct product exchanges.
If you wish to purchase a different product, you may return your eligible order (subject to approval) and place a new order separately.
Late or Missing Refunds
If you have not received your refund:
- Check your bank account or credit card statement.
- Contact your bank or payment provider, as processing times may vary.
- If your refund has not been received after 10 business days, please contact our customer support team for assistance.
Cancellation Policy
Orders may be cancelled before they are dispatched for shipment.
Once an order has been shipped, cancellation may no longer be possible and the order will be subject to our Return Policy.
Need Assistance?
Our customer support team is always happy to assist you with returns, refunds, warranty claims, or any product-related questions.
Adore Sleep
Email: Adore.sleep1@gmail.com
Phone: +91-7283810476
Address: GIDC Por, Vadodara, Gujarat – 391243
